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Write to us

hello@trybluemoon.com. To get an answer in one exchange, include:
  • the workspace name and the market (website and country) concerned;
  • the screen and the window you were looking at, and what you expected instead;
  • for a scan problem, the date and time (UTC) of the scan, or its line in Scan history;
  • for an integration, the message shown on the Integrations row.

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What Bluemoon will not tell you

Bluemoon measures what the AI engines answered. It records every answer so each number can be checked, but it has no view into why a model named one brand and not another, and it never fills a gap with an estimate. When you ask “why am I not mentioned”, the honest answer is the recorded answers themselves, the competitors named in them, and the sources they cite — all linked from the dashboard.